Terms & Conditions

Terms and Conditions

By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety please leave this website. Our website is provided solely for your personal use. You may not use this website for any commercial purpose.

We or us refers to Rococo Systems & Design

1. Online Shopping

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered into the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase. We will not be liable if for any reason the Rococo website is unavailable at any time or for any period.

2. Order process

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

  • The product you ordered is out of stock.
  • Our inability to obtain authorisation for your payment;
  • We have identified a pricing or product description error;
  • There is a system or procurement failure; and
    Failed customer validation checks.

When you place an order on our website we shall email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Rococo Systems & Design

Acceptance of your order and the completion of the contract between you and Rococo Systems & Design will take place when your order is dispatched: we will email you that your order has been dispatched. We reserve the right to dispatch multiple orders separately.

3. Shipping

All items are sent via Royal Mail 1st class signed for, International tracked and Signed or a professional courier company.
All orders will require an adult signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date.

For some international shipping charges, We will notify you of the delivery cost at the time we acknowledge your order. For bespoke or special delivery items a separate communication of delivery cost may be made. You can also contact us at direct [email protected] .
We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, extreme weather, a flood or fire. Soundstage shall be under no liability for any delay or failure to deliver the products within estimated timescales.
The risk of loss and damage of products passes to you on the date when the products are delivered to you.

Please note that on some occasions items may be shipped directly from the supplier.

4. Order Cancellation

If for any reason, you wish to cancel any order you have placed before it has been delivered and it has not been dispatched, please contact Rococo Systems & Design at [email protected] phone 01277 890 888.

Our policy is to try to process orders asap and it may not always be possible to stop an order from being dispatched. After dispatch, our Returns Policy in section 5 will apply. Please note we are unable to accept order cancellations for bespoke items that have gone into production.

5. Returns Policy

We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging. Please re-use the delivery packaging provided.
We cannot refund or exchange personalised goods such as Goods which have been altered, or personalised to a customer’s specification
This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

How to Return or Exchange:

Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition, with any labels still attached.
For returns please contact Rococo System & Designs at [email protected]


Products that are faulty and returned within 14 days with your proof of purchase and the original packaging will be refunded in full. All other products will be subject to the manufacturer’s warranty. In case of a fault please return your purchase, together with your receipt and we will arrange repairs. Rococo Systems cannot be held liable for any loss of time or earnings in the event of a faulty product. Customers may be liable to pay the repair charge.

6. Payment Methods

We only accept payment for orders in pound (£) sterling.

We accept payment by Pay Pal, Debit card Maestro, MasterCard, Visa, Visa Debit and American Express.
If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Rococo Systems website.

7. Pricing Policy

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

We try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

8. Product Availability / Information

All products advertised on our website have been carefully selected for sale on the Rococo Systems & Design website. Once an item is sold out or discontinued it will be taken off the website at the earliest opportunity. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

9. Copyright Policy

Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

The material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website.

10. Account, password and security

Registering and using the Rococo Systems & Design website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. Rococo Systems & Design cannot and will not be liable for any loss or damage arising from your failure to comply with this.

11. Content/Activity Prohibited

Carefully choose the information you post on the Rococo Systems website and that you provide to other users.

You must not misuse the Rococo Systems website. You will not: send or otherwise post unauthorised commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to other users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the Rococo Systems website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.

We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the Rococo Systems website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.

12. Liability and Indemnity

Rococo Systems cannot be held liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if Rococo Systems has been advised of the possibility of such damages.

Rococo Systems website may also contain links to other websites, which are not managed by Rococo Systems. When you exit the Rococo Systems we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

13. Comments and Complaint Procedure

Please contact us if you have any comments or complaints by emailing [email protected]. We will always try to resolve any dispute as quick as possible.

14. Linking to Website

You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.
Our website must not be framed on any other site

16. Jurisdiction

The website is controlled and operated in the UK. Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.

17. General

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Rococo Systems reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

18. Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Rococo Systems. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Rococo Systems.

19. Our details

Registered Office: Great Notts, Moreton Road, Ongar, Essex CM50LU
Contact details: email [email protected] Telephone 01277 890 888

Rococo Systems & Design © 2023